Privacy Policy

Privacy Policy

Last updated: November 4, 2025

This Privacy Policy describes how AVEN GROUP COMPANY LIMITED (“we,” “us,” or “our”) collects, uses and discloses your personal information when you visit or make a purchase from https://vivacuerpo-us.com (the “Site”) or otherwise interact with our services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” refers to any user of our Services - whether a customer, visitor or other type of user.

1. Acceptance

By using our Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

2. Updates to This Policy

We may update this Privacy Policy from time to time for operational, legal or regulatory reasons. The revised version will be posted on this Site with an updated “Last updated” date.

3. Information We Collect and How We Use It

Information You Provide Directly

We collect the following personal information that you voluntarily provide:

  • Basic contact details (name, email, address, phone number)
  • Order and payment details
  • Account credentials (if applicable)
  • Purchase preferences or wish lists
  • Messages or inquiries sent to our support team

You may choose not to provide certain information, though this may limit your ability to use parts of our Services.

Information Collected Automatically

We collect usage data through cookies and similar technologies, including:

  • Device and browser information
  • IP address and approximate location
  • How you interact with the Site

For more details, please review our Cookie Policy.

Information from Third Parties

We may receive information from:

  • Shopify and other service providers
  • Payment gateways
  • Marketing or analytics partners

4. How We Use Personal Information

We use your personal information to:

  • Provide and operate our Services
  • Process orders, payments, shipments, returns, and account access
  • Send updates and promotional communications (if you’ve opted in)
  • Detect and prevent fraud or security issues
  • Respond to inquiries and improve customer experience

5. Cookies

We use cookies to:

  • Operate and improve the Site
  • Remember your preferences
  • Analyze browsing behavior

You can disable cookies in your browser settings, though some features may not function properly.

6. How We Share Personal Information

We may share your information with:

  • Service providers (e.g., hosting, logistics, analytics)
  • Shopify and marketing partners
  • Public authorities, if required by law
  • In connection with corporate transactions (e.g., mergers or acquisitions)

Categories of information shared in the past 12 months:

  • Contact details and identifiers
  • Commercial information (orders, support inquiries)
  • Usage data

We do not use or share sensitive personal data for profiling or automated decision-making.

7. User-Generated Content

If you post reviews or comments on the Site, they may be publicly visible. We are not responsible for third-party use of that content.

8. Links to Third-Party Sites

The Site may contain links to third-party websites not controlled by Aven Group Company Limited.
We are not responsible for the privacy practices, content or transactions of those sites.
We recommend reviewing their own privacy policies before engaging with them.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from minors. If we become aware that we have collected such data, we will delete it promptly upon request.

10. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal information. However, no system is completely secure. Please avoid sending sensitive information through unencrypted channels.

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.

11. Contact Us

For any questions, or to exercise your privacy rights (access, correction, deletion, limitation or data portability), please contact us at: support@vivacuerpo-us.com

12. Additional Information for California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Request access to personal information we hold about you
  • Request deletion of your personal information
  • Opt out of the sale or sharing of your personal information

To exercise any of these rights, please contact us at support@vivacuerpo-us.com. 
We do not sell or share personal information for monetary gain.